All Viwawa servers were down from the night of 1st Jan 2012 til 3rd Jan 2012 12pm (+8GMT) due to a serious hardware fault in the servers. Some records updated from 31 Dec 2011 12pm onwards including the backups were corrupted as well. Our engineers have been working round the clock to move everything to our secondary machines. But more importantly, bulk of the effort and time had been spent on recovering the lost data prior to the fault.
Data Partially Restored
Some activities from 31 Dec 2011 12pm to the night of 1st Jan 2012 could not be restored due to data corruption.
Rollback means that data is restored only until 31 Dec 2011 12pm and any changes from then until the night of 1st Jan 2012 cannot be restored.
- Cash Topups with MOL/Cherry Credits/GX Credits
Cash topups with MOL/Cherry Credits/GX Credits had been rolled back. You just need to key in your ePins again to get the cash again.
- Item Purchases
All item purchases with gold or cash were rolled back.
- New Accounts
Some accounts created during the affected period were permanently lost. Affected users will need to re-create their accounts.
Awards and badges gained during the affected period were rolled back.
- Texas Hold'em Stats
Wins, losses and draws for Texas Hold'em were rolled back.
The cut off date of the Buffet Wars Xmas event was also affected, and the Xmas items had stopped on 31 Dec 2011 00:00 instead of 23:59. We will be extending this event til 8 Jan 2012 23:59. Players eligible for awards for this event will also get their awards after the event ends.
Buffet Wars Chilli Powder Sale
Several players had their upgrades rolled back on the last day of the sale and had their cash/gold returned. The sale will be extended to the end of the compensation event.
Due to the partial server rollback and extended server downtime, there will be a 10-day event granting DOUBLE XP and GOLD to all games played.
The event dates will be confirmed again later, after the provisioning of a new replacement server. Likely to be after 15th Jan 2012.
The hardware failure and downtime was unfortunate, as it occurred over the school holidays and public holidays. Rest assure that our staff had put in all possible effort round the clock to ensure the earliest restoration of the server and data. We have also several plans to beef up the redundancy to prevent any similar occurrence in the future.
Thank you all for your patience.
Why fix server alone?
Update: Buffet Wars Chili Power Sale extended, as well as the Compensation Event is postponed due to the provisioning of a new replacement server.