Wednesday, September 3, 2014

Troubleshooting your Aerena Game Client

Dear Viwawa Aerena Gamers,

If you encounter any connection error message, please send us the Unity log file.

Instructions on how to get the Unity Log files can be found here in the Webplayer section.

http://docs.unity3d.com/Manual/LogFiles.html

Operating SystemPath to Unity Webplayer Logfile
Mac OS X~/Library/Logs/Unity/WebPlayer.log
Windows XPC:\Documents and Settings\username\Local Settings\Temp\UnityWebPlayer\log\log_####.txt
Windows Vista/7C:\Users\username\AppData\Local\Temp\UnityWebPlayer\log\log_####.txt
Windows Vista/7 + IE7 + UACC:\Users\username\AppData\Local\Temp\Low\UnityWebPlayer\log\log_####.txt

username would be your Windows user login name
* #### in the filename above is a long alphanumeric text, there should only be 1 file in that folder like that.
e.g. log_737c0ba2124edf44ba1731f813bc4b94.txt

IMPORTANT: You need to get the log file immediately after the error message appears. Do NOT reload the game client and then get the log files as they would have already been deleted.

Please send the log files to support@viwawa.com.



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